Frequently Asked Questions
Everything you need to know about our artisanal fashion pieces.
How long does it take to receive my order?
Since each piece is handcrafted to order, please allow 3-5 business days for production. Shipping typically takes an additional 2-7 business days depending on your location.
What materials do you use in your products?
We prioritize sustainability and quality by using ethically sourced organic cotton, recycled linens, and vegetable-tanned leathers from local suppliers.
Can I return a custom-made item?
While we accept returns on standard items within 30 days, custom-made or personalized pieces are final sale unless they arrive damaged or defective.
How should I care for my handcrafted garments?
To preserve the integrity of the hand-stitched details, we recommend hand washing in cold water or using a delicate machine cycle and laying flat to dry.
Do you ship internationally?
Yes, we ship to over 50 countries. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order has been crafted and dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow its journey.